AgroDesk

Legal

Privacy Policy

This Privacy Policy explains how Smartscripts Private Limited (“we”, “us”, or “our”) collects, uses, and protects information when you use the AgroDesk Android application (com.smartscripts.agrodesk) and related web services.

Effective date: 22 July 2026 · Last updated: 22 July 2026

2. Scope

This policy applies to:

  • The AgroDesk Android mobile application available on Google Play
  • The AgroDesk tenant web application and related APIs
  • Support and account communications related to AgroDesk

Each subscriber (tenant) uses AgroDesk to manage their own business records (farmers, vendors, traders, purchases, payments, and reports). Tenant administrators remain responsible for the business data they enter and for obtaining any consents required from the people whose details they store.

3. Information we collect

3.1 Account & authentication data

  • Name, mobile number, email address, and login credentials or OTP verification details
  • Tenant / company profile information such as business name, address, tax details, and branding assets (logo, favicon)
  • Subscription and billing-related account status managed by the AgroDesk platform

3.2 Business data you enter

When you or your team use AgroDesk, you may store business records such as:

  • Farmer, vendor, and trader contact and account details
  • Purchase, sale, payment, invoice, slip, ledger, and report data
  • Vehicle, bag-type, and other operational settings for your desk

This business data is stored in your tenant workspace so you can run day-to-day Ginger trade operations.

3.3 Device & usage data

  • Device type, operating system version, app version, and basic diagnostic or crash information needed to keep the service reliable
  • IP address and standard server logs when you connect to our APIs
  • In-app actions required for authentication, security, and support (for example login and activity events)

3.4 Optional data from device features

Only when you choose to use the related feature, and after granting permission where required:

  • Contacts: selected contact name/phone details to help fill farmer, vendor, or trader forms faster
  • Location: approximate or precise location when used for company / office branding location settings
  • Microphone: audio input when you use speech-to-text features to enter information

4. Android permissions

The AgroDesk Android app may request the following permissions. You can deny or revoke them in system settings; some features will then be unavailable.

Permission Why we ask
Contacts (read / pick) Let you pick a phone contact to autofill customer, farmer, vendor, or trader details.
Location (approximate / precise) Optionally capture office location for branding or company profile settings.
Microphone Enable speech-to-text input for faster data entry on supported screens.
Internet / network Sign in, sync business data, and communicate with AgroDesk servers.

We do not sell your contacts, location, or microphone data. Contact and location access are used only for the in-app features you initiate.

5. How we use information

  • Provide, operate, and improve the AgroDesk app and web services
  • Authenticate users, protect accounts, and prevent abuse
  • Provision and maintain your tenant workspace and subscription
  • Generate slips, invoices, statements, reports, and other business documents you request
  • Provide customer support and respond to enquiries
  • Send service-related notices (for example account, security, or subscription updates)
  • Comply with applicable law and enforce our terms

We do not use your business CRM data for advertising to end users, and we do not sell personal information.

6. Sharing of information

We may share information only in these cases:

  • Within your organisation: with other authorised users of your tenant workspace
  • Service providers: with trusted processors that help us host, deliver, secure, or support the service (for example infrastructure, email/SMS/OTP delivery), under confidentiality obligations
  • Legal requirements: when required by law, regulation, court order, or to protect rights, safety, and security
  • Business transfers: in connection with a merger, acquisition, or reorganisation, with appropriate safeguards

We do not share personal information with third parties for their independent marketing purposes.

7. Data retention

We retain account and tenant data for as long as your subscription is active and as needed to provide the service. After cancellation or inactivity, data may be retained for a limited period for backup, dispute resolution, legal compliance, or account recovery, and then deleted or anonymised according to our operational schedules.

Tenant administrators control the business records they create. You may update or delete records inside the product according to your access rights.

8. Security

We use reasonable administrative, technical, and organisational measures designed to protect information, including:

  • Authenticated access to tenant workspaces
  • Encrypted transport (HTTPS) for app and API traffic
  • Tenant data isolation at the application / database level
  • Access controls for platform operations

No method of transmission or storage is completely secure. Please keep your login credentials confidential and use strong account practices.

9. Your rights & choices

Depending on applicable law and your role, you may request to:

  • Access or correct personal information we hold about you
  • Delete your account or request deletion of personal data we control
  • Withdraw optional device permissions in Android settings
  • Export or update business records through your tenant admin access where available

To request account-related deletion or privacy assistance, email support@agrodesk.co.in from your registered contact address. We may need to verify your identity before completing the request.

If you are an individual whose details were entered by an AgroDesk subscriber (for example a farmer or trader contact), please contact that business first. We can help route requests when appropriate.

10. Children’s privacy

AgroDesk is a business application intended for commercial use by adults and organisations. It is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it.

11. International transfers

AgroDesk is operated primarily for customers in India. Information may be processed on servers and by service providers in India or other locations where we or our processors operate. Where data is transferred, we take steps designed to protect it in line with this policy and applicable law.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes may also be communicated through the app, website, or email where appropriate. Continued use of AgroDesk after an update means you acknowledge the revised policy.